this post was submitted on 29 May 2024

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Amazon execs may be personally liable for tricking users into Prime sign-ups (arstechnica.com)

submitted 6 months ago by jeffw@lemmy.world to c/technology@lemmy.world

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[–] Xanis@lemmy.world 0 points 6 months ago (3 children)

I'll say this: Grabbed a free month of Prime through Google Play. Went to cancel it before it charged me again and I had so much trouble figuring out how I decided that I couldn't be the only one and ended up Googling it.

You couldn't quit in the Google Play Store. It wasn't even listed.

It wasn't any form of subscription or listed as a membership on Amazon.

You couldn't end it by following QR codes or links supplied to you on Amazon itself.

It wasn't in your Amazon profile or Google profile.

The ONLY WAY to cancel it was by scanning the QR code, following the link, clicking on a "Contact Support" button, clicking on another button under "Help Topics" that said, "How to end your Prime Membership", and finally you were taken to a page where you could actually end it. Obfuscated like a motherfucker.

[–] AtariDump@lemmy.world 0 points 6 months ago

But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.

[–] lagomorphlecture@lemm.ee 0 points 6 months ago* (last edited 6 months ago) (1 children)

My mom recently asked me to cancel her prime reading or whatever for her and it was infuriating. I was in the app and clicked cancel and it went to a browser where I had to click to cancel and that just opened the app where I had to click the same link that opened the browser that opened the app that opened the browser. I was getting fucking pissed when it suddenly finally opened the link in the browser so I could cancel. I'm 99% sure they actually have it coded to open in the browser after 10 tries or something to make it difficult but can't run afoul of legislation since you can technically do it if you are tenacious enough.

[–] SuperSaiyanSwag@lemmy.zip 0 points 6 months ago

Companies that rely a lot on their phone apps, but exclude the “cancel/remove account” feature in the app are the worst. This should be illegal or regulated.

[–] ThirdWorldOrder@lemm.ee 0 points 6 months ago

That’s fucked. I believe subscriptions are so be as easy to cancel as they are to sign up.

[–] KoboldCoterie@pawb.social 0 points 6 months ago

They claimed that the FTC never alerted them to any wrongdoing before filing the lawsuit, so how could they have known they were violating the law?

"The police never informed me I was doing anything illegal before arresting me, so how could I possibly have known?"

Ignorance of the law isn't a defense against breaking it in any other sector...

[–] Pistcow@lemm.ee 0 points 6 months ago (1 children)

You know what's been a great experience? Trying to quit Apple+. Took seconds to set up an account on my TV and weeks to cancel. Filled a complaint with my state AG.

[–] _sideffect@lemmy.world 0 points 6 months ago (1 children)

Cancel the card if you can

[–] Pistcow@lemm.ee 0 points 6 months ago (1 children)

I disputed the charge every month for about three months. Turns out you need an apple device to reset your apple password or wait weeks for an arbitrary email to verify your account. I don't own a single apple device, but my LG TV had Apple+.

[–] kcuf2@lemmynsfw.com 0 points 6 months ago (2 children)

How the fuck can they require you to have an apple device to reset the password?!?

[–] dual_sport_dork@lemmy.world 0 points 6 months ago* (last edited 6 months ago) (1 children)

Apple loves to do that kind of shit.

For instance, you can't factory reset an iPhone without connecting it to either an OSX computer, or a PC running their special program. Don't ask me what's wrong with just holding down power and volume up, or whatever. Like every other phone on Earth can do.

[–] tomkatt@lemmy.world 0 points 6 months ago (1 children)

For instance, you can’t factory reset an iPhone without connecting it to either an OSX computer, or a PC running their special program.

This is patently untrue. Settings -> General -> Transfer or Reset iPhone. You have the option from there to wipe all data, do a full factory reset, or transfer the phone's data to another device.

I've no idea where you're getting your info from.

[–] dual_sport_dork@lemmy.world 0 points 6 months ago (1 children)

Try it if you've been locked out due to too many PIN attempts.

[–] ealoe@ani.social 0 points 6 months ago

Stop trying to reset stolen iPhones then, IDK what to tell you

[–] TexMexBazooka@lemm.ee 0 points 6 months ago

My favorite is when they send a 2fa prompt to your phone when you’re trying to use find my iPhone

[–] terminhell@lemmy.dbzer0.com 0 points 6 months ago

~~may~~ should