๐
Welcome to the official Sync for Lemmy community.
The rules for posting and commenting, besides the rules defined here for lemmy.world, are as follows:
1- No advertising or spam.
All types of advertising and spam are restricted in this community.
Artwork and community banner by: @MargotRobbie@lemmy.world
I had this issue with that particular setting, and since it was part of my backup I couldn't restore it as-is.
If you feel comfortable enough modifying the backup file, search for hide_username and set to false. You'll be able to restore your backup until that feature is fixed.
Thanks for the troubleshooting
The dude is known to disappear from time to time. I think a couple times his app even got removed from the play store because he failed to renew something on time.
That was due to Google IIRC. I think the thing a lot of people don't really get, is that this app is made by a small team (believe just one person with some general adhoc help).
It's a fantastic content browsing experience with a ton of features. It might not be sustainable still given the small user numbers on Lemmy. I don't know.
This user seems to have an edge case that is probably a lower priority. Doesn't seem to require the PSA really. Obviously no bugs would be great but that's not really how software works unfortunately.
Again, not a troubleshooting thread. The "PSA" was that I spent $17 on an app and no longer have access to that service. I can't access the features of sync pro. I contacted the developer to either fix my problem or when they couldn't do that get a refund. I paid for a year and didn't even get 6 months of use.
Good to know
This is not my comment from the Play store, it's from another Sync user having a similar issue:
Play store link: Sync for Lemmy
I appreciate the troubleshooting. Unless it was a pre selected option I wouldn't have enabled that in any version.
The back up had the same data that caused the app to crash before.
Did you try just logging in to the fresh install?
Yes, but like I said it doesn't see that I purchased sync pro without restoring the backup.
Tried that, too. It says no purchases found. That's when I attempted to contact the developer.
Did you have more than one Google account on your phone? It could be that it's trying to restore the purchase from another account than the one it was purchased from.
I made sure it was done under the right Google account.
You should have a trace of the transaction somewhere in https://payments.google.com under either Activity or Subscriptions & Services.
I don't have any problem showing proof I have purchased Sync Pro.
I attempted to request support first and received a quick initial reply about my problem. Never got an update so I requested a refund in the same email chain and still haven't heard back. I then went through the Google Play refund process and they said they won't refund me either.
So I'm just out my money. No big deal, and I moved on. I just posted so if someone was looking into paying what I think is a ridiculous price for a year of ad free and some features, there was some good feedback.
Just saying that there could have been some kind of payment issue, it's better to ensure everything is fine on that front first. Anyway I bought the lifetime adfree and I'm happy with it, although I don't use it as often as the mobile web-UI since I can't do most of the instance admin stuff through it.
I'm very glad that you're happy with your purchase.
Isn't that an option when you reinstall? To reinstate purchases?
Settings > Restore Purchases
Is that even necessary? I've never had to use restore purchase even after a clear data and cache plus reinstall. Once I was logged in it just...knew.
Weird, I haven't been able to replicate this with my account. I corrupted my local db and the app crashed. Then I cleared local app data and cache and reinstalled. When i logged in it recognized my paid status and I was able to import my corrupted db, then it crashed. I then restored to my uncorrupted backup and all was well again.
Have you exported your local backup to a desktop computer? BeaverDB is pretty good at repairing corrupted DBs.
I have not exported it. That also seems like a lot of extra work when I paid $16.99 for an app. I used RiF for years without an issue and I only paid $2.99 once
It would help others if you did. Just because the main developer will not help you doesn't mean the community cannot/will not.
I certainly don't disagree that it might help someone else.
This post wasn't meant to try and troubleshoot though. I attempted to go through the developer and Google to get something fixed and neither helped so I made a public post in the community to try and make others aware that they may not get what they paid for or support to fix issues.
It's December. Give him a little bit of slack for the holiday month. A lot of people try to take a week or two off. He pushed an update right after Thanksgiving.
Personally, I recommend avoiding pushing releases during holidays if you know post launch support releases might be low, but it would probably lead to criticism of him not updating enough.
I did give him some slack. I emailed him dec 11 and he answered back immediately for several replies. I gave him a week for the troubleshooting with no reply, and then I gave him 5 days after I emailed for a refund with no reply before I ever posted on here. I don't understand why people are so defensive. I wasn't bashing the guy or anything, I'm more upset that I'm out $17 than not being able to use an app that is nothing special in a sea of apps.