Sync for Lemmy

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Lack of support from Sync Pro Developer (lemmy.dbzer0.com)

submitted 11 months ago by Whiskey_iicarus@lemmy.dbzer0.com to c/syncforlemmy@lemmy.world

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I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn't wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn't recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

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[–] aodhsishaj@lemmy.world 5 points 11 months ago (1 children)

Weird, I haven't been able to replicate this with my account. I corrupted my local db and the app crashed. Then I cleared local app data and cache and reinstalled. When i logged in it recognized my paid status and I was able to import my corrupted db, then it crashed. I then restored to my uncorrupted backup and all was well again.

Have you exported your local backup to a desktop computer? BeaverDB is pretty good at repairing corrupted DBs.

[–] Whiskey_iicarus@lemmy.dbzer0.com -1 points 11 months ago (1 children)

I have not exported it. That also seems like a lot of extra work when I paid $16.99 for an app. I used RiF for years without an issue and I only paid $2.99 once

[–] aodhsishaj@lemmy.world 4 points 11 months ago (1 children)

It would help others if you did. Just because the main developer will not help you doesn't mean the community cannot/will not.

[–] Whiskey_iicarus@lemmy.dbzer0.com 1 points 11 months ago

I certainly don't disagree that it might help someone else.

This post wasn't meant to try and troubleshoot though. I attempted to go through the developer and Google to get something fixed and neither helped so I made a public post in the community to try and make others aware that they may not get what they paid for or support to fix issues.