this post was submitted on 18 Jun 2023
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Technology
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Counter point: Nobody knows how to operate printers and scanners because they are not build by people that are tech literate.
Give a printer or scanner a proper UI using the design principles that modern apps use and see how easy newer generations pick things up
Almost right. Printers and scanners were not built by people. They are an independent life form that just happens to emulate office equipment for their own benefit. They have enabled parasitic entities such as Canon and HP to thrive alongside them, but since there is no ‘design’ involved, they will never really develop the same kind of interfaces we expect from modern UX labs.
It’s also the reason any sane person keeps a loaded gun nearby whenever interacting with them, just in case they make any unusual noises.
I am convinced that printer companies make their products as esoteric and intimidating to the average person as possible on purpose so that they can sell expensive servicing packages to businesses.
Id wager that they dont put too much money into R&D and just pay one guy to port over the same code from their last last last generation printer to the new one. Over time its become an unrecognizable mess that is just hacked into working and no one ever takes a look under the hood. Their main market is the ink anyways, so making the printer good at what it does is an afterthought
Ah yes, the McDonald's ice cream machine model
This. The core principle of intuitive UI is reusing ui elements that are familiar. That's the reason every elevator has buttons, and that's why you can intuitively operate every elevator you encounter.
The problem is that not everyone is familiar with the same things. Many people of older generations (those that have stopped keeping up with technology) are used to buttons, that's why a blue text doesn't immediately mean clickable to them.
On the other hand there's no right click on phones so younger generations that are familiar with phone UIs may not immediately come to the conclusion that there's more options when pressing the other mouse button on a desktop computer.
There are printer that has their own app or support apps implementing the protocols so you can print via bluetooth for example. The tricky part comes from 1. cost 2. when you do the scan©. The fancier printer that comes with a tablet attached to it doesn't do "more" compare to the cheaper traditional layout version that can also connect to computer/apps.
Then when you do the scan and copy, it's the knowledge which tray does the feed and which mode to set the machine to operate, which does require some manual reading or guidance. But it's not hard to figure out as well.