this post was submitted on 24 Jul 2024
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I'm sure you've had bad experiences but they actually scale as well as any forum ever did and are great because the general vibe is not "This was asked ten years ago, go figure out some search terms" and more actually responding to and helping people.
The key is to have a moderated support channel.
It's a never ending onslaught of beginner questions and experienced folks with domain knowledge burn out. I'm sure it's good when it's new and fresh and everyone is exited to participate, but that wears out. It's why things went away from mailing lists, or why mailing lists started getting archived, so they could be searched.
I guess with most things it comes in cycles, and we're at the on demand answers cycle right now.
That has not at all been my experience over the years.
Yes, the vast majority of questions are "beginner questions". Which... is true no matter where you go.
But when someone has the ability to articulate a "real" problem? Everyone comes out of the woodwork because that is actually interesting. And there is a very strong communal feeling of "we all have the same problem and are trying to collect data"
Usually when I try to get help with a "real" problem through discord, I get crickets