this post was submitted on 24 Jul 2024
1 points (100.0% liked)
Technology
59587 readers
5236 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Ephemeral discord servers are awful because they don't scale and they can only ever help the lowest common denominator of questions/issues. We need something else, but it has yet to present itself as a solution.
I'm sure you've had bad experiences but they actually scale as well as any forum ever did and are great because the general vibe is not "This was asked ten years ago, go figure out some search terms" and more actually responding to and helping people.
The key is to have a moderated support channel.
It's a never ending onslaught of beginner questions and experienced folks with domain knowledge burn out. I'm sure it's good when it's new and fresh and everyone is exited to participate, but that wears out. It's why things went away from mailing lists, or why mailing lists started getting archived, so they could be searched.
I guess with most things it comes in cycles, and we're at the on demand answers cycle right now.
That has not at all been my experience over the years.
Yes, the vast majority of questions are "beginner questions". Which... is true no matter where you go.
But when someone has the ability to articulate a "real" problem? Everyone comes out of the woodwork because that is actually interesting. And there is a very strong communal feeling of "we all have the same problem and are trying to collect data"
Usually when I try to get help with a "real" problem through discord, I get crickets