I’ve found being nice to people, especially the folks who tend to get treated horribly, usually leads to a way better experience. They’ll go out of their way to help you if you’re nice.
Especially in a scenario where they’re being recorded on the phone - they’d lose their jobs if they say or admit anything negative about their bosses. Some even get in trouble if they go off script.
Just let them know your issue, if you are kind and persistent, odds are ittl worn out in your favor.
Well, I hope the event is catered, at least.