BruceDoh

There are no KPIs that can reveal the reason for the lack of output in many cases. The issue is when the KPIs are bad AND there is evidence that the employee is not putting in the effort to correct them.

We don't know they are useless, that is just the suspicion. The nature of the work is that sometimes output can be impacted by forces outside of their control. If we wait long enough, the pattern will be obvious, but why pay someone to not do work when we can just install software on their computer that will almost immediately let us know that they aren't even putting in full days?

I honestly don't get the opposition to this kind of thing. You're on your work computer, not your own device. Use the work computer for work and use your personal devices for personal stuff. If your contract says you work 40 hours per week, work 40 hours per week.

I'm probably about to get down voted. But as an IT guy, I install tracking software on a very small subset of systems of employees that are pretty much about to be fired for being useless. The reason we do that is basically to catch employees being dishonest. It's quite possible that the nature of the work makes their productivity hard to gauge. Once we install the software we have some data we can use to push back against outright lies. If we see them spending 75% of their day planning their next vacation instead of getting their work done, they are gone. We don't install the software unless you are already failing to do your job.

Fuckin amateurs

Then what is the correct move? How do I locate content related to keywords?