this post was submitted on 23 Apr 2024
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Mildly Infuriating

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I pay all my bills online so I'm used to navigating logins and payment apps. I never have nearly as much trouble paying credit card bills.

My password wasn't working, so I tried recovery. The recovery asked for my email, birthdate, zip code, and last 4 digits of my SSN. All things I know well, but they say it's wrong. Now I'm locked out of my account for the 2nd time in two days....

I almost think it's a conspiracy to enable charging people more late fees.

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[–] scrubbles@poptalk.scrubbles.tech 90 points 7 months ago (4 children)

Password managers, people. Use a password manager

[–] YtA4QCam2A9j7EfTgHrH@infosec.pub 37 points 7 months ago (2 children)
[–] solidgrue@lemmy.world 8 points 7 months ago (1 children)

Many (if not all) of the KeePass clients are better than Lastpass, LogMeIn or any of the hosted solutions. More portable too

[–] EatATaco@lemm.ee 1 points 7 months ago (1 children)

I'm planning to leave LastPass because of the concerns, but as long as I have my phone or an Internet connection, both of which are true almost all of the time, I have access to all of my passwords.

How does it get more portable than that?

[–] solidgrue@lemmy.world 4 points 7 months ago (1 children)

KeePass works off of a local data store which you can sync up to the cloud, so you don't even need Internet access flto open your credentials store

[–] EatATaco@lemm.ee 1 points 7 months ago (1 children)

LastPass does the same, afaik. I was specifically talking about the portable aspect.

[–] solidgrue@lemmy.world 1 points 7 months ago (1 children)

Ah, that I did not know.

So it's an equivalent to lastpass for portability. My mistake.b

[–] EatATaco@lemm.ee 1 points 7 months ago

No problem. I was more asking because I'm trying to figure out which to use next.

[–] intensely_human@lemm.ee 2 points 7 months ago (1 children)

I use LastPass and haven’t had any problems

[–] YtA4QCam2A9j7EfTgHrH@infosec.pub 4 points 7 months ago

I used to use them, but I jumped ship after they had repeatedly had security incidents that they downplayed the severity of.

I get that security is hard, but they just didn’t seem to prioritize it. And my trust in them was broken when they treated it as a PR issue instead of a threat to my security

[–] ChonkyOwlbear@lemmy.world 9 points 7 months ago (4 children)

Maybe it's time to bite the bullet and take the time to set one up.

[–] cooopsspace@infosec.pub 12 points 7 months ago
[–] Tippon@lemmy.dbzer0.com 5 points 7 months ago

It's so much easier. I've got one password to remember, and I don't have to think about any others :)

[–] ElectricTrombone@lemmy.world 5 points 7 months ago
[–] acetanilide@lemmy.world 2 points 7 months ago

I know it's hard. Which is why I went off grid for a week or two and my partner set it up for me.

[–] tiefling@lemmy.blahaj.zone 6 points 7 months ago* (last edited 7 months ago) (3 children)

My credit card refuses my stored password unless I manually type it in. I've checked it multiple times for correctness.

[–] ToffeeIsForClosers@lemmy.world 6 points 7 months ago

To try and thwart malicious scripted login attempts, some sites expect a manual keyboard action on the username and/or password fields.

You can use your password manager to populate the fields but then click each and add then remove a character. That usually handles it.

[–] intensely_human@lemm.ee 1 points 7 months ago

This is where the password manager comes in. You don’t have to try to use your credit card to store passwords any more.

[–] NegativeLookBehind@lemmy.world 51 points 7 months ago (1 children)

What’s your username and password? I’ll try it and see if it works for me.

[–] dhork@lemmy.world 37 points 7 months ago (1 children)
[–] PunnyName@lemmy.world 33 points 7 months ago (1 children)

I only see *******, are you sure you typed it in right?

[–] pdxfed@lemmy.world 6 points 7 months ago (1 children)
[–] TheDarkBanana87@lemmy.world 3 points 7 months ago

True as it can be

[–] Coreidan@lemmy.world 14 points 7 months ago (2 children)

Get a password manager ffs

[–] Grinning@lemmynsfw.com 1 points 7 months ago

Been using BitWarden for years. Still happens to me all the time. 7 times for my HSA this year alone.

[–] ThatWeirdGuy1001@lemmy.world -5 points 7 months ago (2 children)

So I for the first time let Googles password manager create an auto generated password for an account with my payroll company.

I tried signing into my account WITH THE AUTO GENERATED PASSWORD AND THE SITE SAID IT WAS THE WRONG PASSWORD.

Reset password. NEW PASSWORD CANNOT BE THE SAME AS OLD PASSWORD.

I'll literally never try a password manager again.

[–] HelixDab2@lemm.ee 8 points 7 months ago

Okay, first: Don't use Google for that. What the fuck, dude.

Actually, that's it. Just get BitWarden.

[–] Coreidan@lemmy.world 8 points 7 months ago

This is a skill issue and has nothing to do with password managers

[–] jordanlund@lemmy.world 9 points 7 months ago (1 children)

I would not put it past them. I'm in the same boat, I pay bills every payday. There's one account that never likes my login.

[–] wreckedcarzz@lemmy.world 4 points 7 months ago

"cool, guess I don't have to pay that one"

"no wait not like that!"

[–] SaltySalamander@fedia.io 6 points 7 months ago

You have a phone number on the back of your credit card. Call it. Speak to a human.

[–] AmbiguousProps@lemmy.today 5 points 7 months ago (2 children)

Does your bank not have autopay?

[–] Talaraine@fedia.io 4 points 7 months ago (1 children)

If I had to login to every account I wanted to pay manually I'd prob be bankrupt xD

[–] dingus@lemmy.world 5 points 7 months ago

Yeah I am way too scatterbrained to pay all my bills manually lol.

[–] intensely_human@lemm.ee 4 points 7 months ago (2 children)

My Chase account is supposed to auto-pay my credit card every month. But some months, it just doesn’t.

This affects my credit score, and it pisses me off.

It is obvious we are being fucked with.

[–] EatATaco@lemm.ee 6 points 7 months ago

I auto pay all of my credit cards, been doing so for at least a decade, probably even significantly longer, and not once has it failed.

[–] possiblylinux127@lemmy.zip 3 points 7 months ago (1 children)

They have back end bugs that cause login to fail. I didn't believe it a first and then I did some testing.

The product I'm talking was a PCI security company

[–] wreckedcarzz@lemmy.world 15 points 7 months ago

No wonder, they are so outdated, we use pci express now

[–] dan1101@lemm.ee 3 points 7 months ago

Sounds like something Chase would do.

But more likely you're typing something wrong or their login servers are malfunctioning and return "no match" by default for safety. Thats always been my theory.

[–] Lath@kbin.earth 1 points 7 months ago (1 children)

I know in some cases, login fail is intentional to prevent bots from randomly gaining access to accounts.

Source: some random internet person who said they did as such.

[–] intensely_human@lemm.ee 1 points 7 months ago

Best way to keep bots from accessing the account is to disable access to the account.