This is a most excellent place for technology news and articles.
The letter said that after one Microsoft outreach on July 22, a "Delta employee replied, saying 'all good. Cool will let you know and thank you.' Despite this assessment that things were 'all good,' public reports indicate that Delta canceled more than 1,100 flights on July 22 and more than 500 flights on July 23."
so Delta's non-Windows machines were the ones that suffered the most from a Windows software malfunction? that makes sense
It didn't say "non-windows" it said "served by other providers like IBM". It could easily be Windows servers in IBM's cloud and wouldn't ya' know...IBM uses Crowdstrike.
i'm gonna level with you, i completely forgot IBM cloud was a thing and just thought this was MS pointing fingers at system Z or system . thanks for catching that!
Having to reset or recalibrate other old systems that were disrupted by newer ones going offline makes sense to me. If servers were providing Network Time Protocol and older clients drifted without it, that could cause them to be unable to rejoin a domain. I'm speculating wildly, but it's an example of how losing important infra can cause issues even after it's restored.
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That’s strange. Southwest Airline’s ancient IT actually saved them from crowdstrike.
https://www.digitaltrends.com/computing/southwest-cloudstrike-windows-3-1/
Ta-da and chime noises
I hope they still have Skifree on them.
Ironically it debunks it by saying, yes, Southwest has key scheduling applications running on 3.1 and 95.
Omg its so hard to reboot into safemode delete one bad file and then reboot again. SO HARD guys. So lets run windows 3.1 and windows 95 and deploy old crusty windows 2008 servers again till this vlows over. /s
I'm in IT for a living. Even my dimmest bulbs at my company were able to solve this and keep the same pc running, minus crowdstrike's bad update. I struggle to imagine what it must be like for other companies IT staff to make the choices they did during this.
Complexity increases exponentially in large organizations, for a number of reasons.
I know my industry thanks. I've over a decade of experiance in sizable complex organizations. You know who else likes to cling rmto outdated hardware and software? Hopefully this scares you because it should: medical organizations.
What they people did (and what other claimed was done) during this fiasco was objectively worse than the actual fix but everyone in this thread just isn't happy that I didn't join them in shitting on microsoft. This is where lemmy shows that its users are becoming more like reddit users every day. Or don't know what /s means.
Hopefully none of those systems were exposed to anything internet facing for obvious reasons, but given the shear incompetance observed I wouldn't be surprised.
Hi, I also know my industry, with over a quarter century of experience in Fortune 500 companies. The old motto of IT used to be 'if it ain't broke, don't fix it' and then salespeople found out that fear is a great sales tool.
When proper precautions are taken and a risk analysis is performed there is no reason that old operating systems and software can't continue to be used in production environments. I've seen many more systems taken down from updates gone wrong than from running 'unsupported' software. Just because a system is old, doesn't mean it is vulnerable, often the opposite is true.
Theres not fixing what ain't broke and there is refusing to budget to move on when needed. There are a lot of ifs and assumptions in your reply trying to put me in my place here. Old software that won't run on anything modern becomes a recipe for disaster when said hardware breaks down and can't be replaced with anything that functions.
Fuck it lets see if all 3 of my replies can get to negative 3 digits: none of this matters because the original problem was pretty damm easy to fix but here I am taking shit on social media for saying so.
P.s. in medical client sitiations there are compliance laws involved, and I keep seeing hospitals and practices not meet them until they start eating fines because they want to use every machine till it literly falls apart.
Yes, yes it is if you run bitlocker with external verification.
It's even harder if the server you use for the verification itself is down.
...and just how many PCs do you intend to "reboot into safemode delete one bad file and then reboot again"? Manually, or do you have some remote access tool that doesn't require a running system?
Swapping entire devices takes more time and labor than this. So does factory resetting, and all the other solutions I saw other IT people roll out. They panicked.
Its a crashing os not dead machine so we do have the ability to remote access before the OS even loads, though we don't always deploy that on smaller organizations. In those cases we walk someone through booting into recovery or send a tech to the office. We had this handled in the 1st hrs, a few hundred endpoints affected the rest were not on crowdstrike. We almost switched to it 6 mo ago...dodged a bullet.
If you have no idea how long it may take and if the issue will return - and particularly if upper management has no idea - swapping to alternate solutions may seem like a safer bet. Non-Tech people tend to treat computers with superstition, so "this software has produced an issue once" can quickly become "I don't trust anything using this - what if it happens again? We can't risk another outage!"
The tech fix may be easy, but the manglement issue can be harder. I probably don't need to tell you about the type of obstinate manager that's scared of things they don't understand and need a nice slideshow with simple words and pretty pictures to explain why this one-off issue is fixed now and probably won't happen again.
As for the question of scale: From a quick glance we currently have something on the order of 40k "active" Office installations, which mostly map to active devices. Our client management semi-recently finished rolling out a new, uniform client configuration standard across the organisation ("special" cases aside). If we'd had CrowdStrike, I'd conservatively estimate that to be at least 30k affected devices.
Thankfully, we don't, but I know some amounts of bullets were being sweated until it was confirmed to only be CrowdStrike. We're in Central Europe, so the window between the first issues and the confirmation was the prime "people starting work" time.
Ppl judging on what they think you mean not what you actually mean. Lemmy is reddit 2.0 now but without as many maga morons cut your losses and stop responding
No it doesn't, nowhere does it say that.
SkySolver and Crew Web Access, look “historic like they were designed on Windows 95”. The fact that they are also available as mobile applications should further make it clear that no, these applications are not running on Windows 3.1 or Windows 95.
The fact that they are also available as mobile applications should further make it clear that no, these applications are not running on Windows 3.1 or Windows 95.
That kind of language will get you kicked in the balls by engineers. Sure. It should make it "clear" that they're not running on *this OS or that OS.
And what should also be made clear is that statement is an assumption. A probable one, IMO, a reasonable one, but an assumption nonetheless and therefore no one can call it a fact unless they just want to pretend to be right.
I ojbect to using language like "it looks like a thing so it's OBVIOUSLY a thing, you morons" being presented as irrefutable evidence of some sort.
The fact that it's an assumption should further make it clear that no, this is not a fact, and stating it as a fact is bullshit or deliberate misrepresentation.
Where does it say that? It says that the source says that they are mobile apps (so obviously NOT Windows) that "look like they were designed for Windows 95".
Southwest uses internally built and maintained systems called SkySolver and Crew Web Access for pilots and flight attendants. They can sign on to those systems to pick flights and then make changes when flights are canceled or delayed or when there is an illness.
“Southwest has generated systems internally themselves instead of using more standard programs that others have used,” Montgomery said. “Some systems even look historic like they were designed on Windows 95.”
SkySolver and Crew Web Access are both available as mobile apps, but those systems often break down during even mild weather events, and employees end up making phone calls to Southwest’s crew scheduling help desk to find better routes. During periods of heavy operational trouble, the system gets bogged down with too much demand.
I don't know what "look historic" is supposed to mean, but if it looks like it was developed on Windows 95 that's 99% of the time because it was developed on Windows 95. Mobile apps "are available" wasn't as definitive as perhaps the author intended - meaning what, exactly? It's an option?
If it's a homegrown app (and good for them if so - every weasel IT manager in the world has been trying to bring them down for it since day one I'll bet), and it was written originally for Win95 and it's still in use, the bet would be it's run inside a VM on whatever they use now. Should whatever they use now go into a boot loop - theoretically - they could run it natively if they had to.
All speculation of course.
Here’s me believing a single fucking thing Micro$oft says
They are not lying though, they fired the guy who was really good with excel years ago and are now too afraid to change the excel file he created containing all bookings ever.
ಠ_ಠ
I'll just assume you're joking, even if it sounds oddly specific
Having seen Excel used creatively, I think it's an exaggeration. It would make collaboration entirely impossible. I assume they have several smaller ones, with more or less - but not exactly - the same layout as it has been adapted for new use cases, and the only way to transfer records from one to the other is to manually copy and paste the info to the relevant cells, but mind the order you do it in and double check, or the Frankenstein's Macro running half the logic will crash.
I know from working in manufacturing, at least, that people like to abuse excel and try to use it as a DB client
What was that? I couldn't hear over the all that Microsoft cloud hacking. But by golly that silence before sunburst was deafening...
You can tell their infrastructure is outdated and insecure by the fact they're using Microsoft.
