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Why is everything in consumer / American life so fucking shitty now - and companies literally just say 'oh bc profit margins' and we're now expected to swallow that and sympathize? (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by _number8_@lemmy.world to c/asklemmy@lemmy.ml

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like I went to taco bell and they didn't even have napkins out. they had the other stuff just no napkins, I assume because some fucking ghoul noticed people liked taking them for their cars so now we just don't get napkins! so they can save $100 per quarter rather than provide the barest minimum quality of life features.

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[–] crashfrog@lemm.ee -5 points 1 year ago

The American consumer is the worst-behaved, most deranged, most thievery-prone they've ever been in history. "The customer is always right" thinking is endemic. Roving bands of Karens are straight-up assaulting workers. People want everything for free and figure "gratis" means "loot an entire two-armed carry." Not to even get started on the fucking shoplifting!

When people abuse a privilege, you take the privilege away, from everyone. It's pretty simple. If you want a retail experience where you feel privileged and taken care of then you need to be going to places that have some kind of mechanism to keep the hoi polloi away. A membership fee, an unusual location, some kind of barrier to entry.