this post was submitted on 11 Oct 2024
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Why do package delivery companies in the United States seem to just leave the package on the doorstep when the person isn't home. That seems like such an obviously stupid thing to do.
Pretty much everywhere else the package delivery companies would either take the product back with them and deliver it on another day or contact the person via the contact details they have and request a safe place to leave it. Most delivery companies will let you specify this when you make the order.
Or if it's not bin day they can just put it in the recycling bin.
Because if the delivery requires you to sign for it, the delivery driver will just walk up to your house and slap a “we missed you” sticker on your door and get right back in his truck without even attempting to deliver it. If they even bother getting out of the truck at all that is.
We don’t have enough PTO time to take entire days off from work just so we can be home for a delivery that doesn’t show up over and over.
I had that happen once, and it was a new laptop and I guess they were running late that day.
Meanwhile I've had FedEx give me the "sorry we missed you" email as their truck is still speeding away from my house
I'll tell you why. Time.
I used to live two hours away from a UPS delivery hub. it could take weeks for me to get a delivery from UPS after I was supposed to get it.
they used to not deliver packages unless you were there. I missed the first delivery, the next two times they never showed up and said they did.
over two months later I finally had to drive two hours to the distribution hub and claim my package.
I had no option of who to ship my package with. that was entirely left up to the seller.
I now live 15 minutes away from the same distribution hub and it STILL takes a month extra to get my packages.
this is why I tell every delivery service to just leave it at the door.
our options suck, sellers refuse to use USPS because we have a corrupt bitch running it that's running it into the ground, and I just don't have the time to wait 3-4 times the shipping length for products I bought.
Wow, you must live in the Bermuda Triangle or something. The latest I've had a package be delivered is like 2 days, and usually my packages get here early. It doesn't matter if it's USPS, UPS, FedEx, DHL, OnPoint (or whatever it's called), or some other random carrier, I've never had a package stolen, lost, or significantly damaged. FedEx seems more likely to be a day or two late, Amazon, UPS, and USPS are usually a day early, and the others are less consistent.
That said, I live pretty close to an Amazon warehouse, my USPS office seems to be a regional hub, and I'm just outside the area for the worst FedEx in the state. It's probably because I'm just outside a larger metro area of a smaller state, but honestly, my delivery service rocks.
In Germany they give it to your neighbor. Kinda drives me crazy, especially for security hardware
Because no one forces them to.
Many areas in the u.s. are spread out pretty far. If the office isn't open when I get off of work then I can't pick it up. There's a lot of post offices, even small towns have one, so that's not such a big deal. Amazon, FedEx, and UPS offices are few and far between. I couldn't even tell you where I found pick up one of their packages in my area.
How do you get anything delivered if you have a job?
Here in Germany, DHL and Amazon have their own parcel drop off lockers where they put your parcels in and send you a code to retrieve it. You then have several days to get it. And these stations are plenty in every city.
This is a relatively new technology; we have this in the states as well. As the systems get cheaper, more intuitive, more well-understood, they're rolling out to more places. I've seen one in a very small town, and there's a number of them outside of middle-high class apartment complexes.
The first ones were built in 2001 here, they're quite established. Problem is now that they sometimes are so full so that your parcel cannon be delivered to the one that you specified. Especially before Christmas it's insane. Sometimes DHL will deliver to a Post office instead which is not near the place you wanted.
Oh. The ones I'm referring to are the modern Amazon lockers & such, reliant on modern technology. Courier goes up, enters auth code. It then asks you to scan a pkg. Then there's the prompt, is the pkg: SMALL, MEDIUM, LARGE, X-LARGE? Upon selection, it pops open a corresponding door. One pkg per locker. Rinse & repeat until all pkgs delivered to lockers, and recipients are notified of delivery.
Once you get the hang of it, it's actually super slick & helpful for everyone.
Kind of related but not as high-tech or secure, some nice apartment complexes are being built with sizeable delivery rooms. Which works unless you've got a klepto in your complex.
But it’s more convenient when they bring your stuff right to you! What could be more important than convenience?
But more seriously the only time I use the package lockers is when I drive over the border to Nevada to pick up something that will only ship to 49 states.
They are all over Europe. I have three or four within walking distance. And they can hold some amazingly large items, too.
If it’s a phone I wouldn’t want it left on my porch. But literally anything else? Leave it there. I don’t want to go out of my way to pick up a USB cable that was ordered online.
But we don't all have houses large enough where navigating it constitutes a chore.
Do you not go to work?
With varying degrees of success, you can create accounts with the delivery companies & specify what you want done with your pkg. Deliver to any address you like, or hold at facility or an access point. This is your best option, to dig a little deeper, take some time & really take control of how you want your deliveries. As best you can. 🙂
With most US residential pkgs, it is left because it's easy & economical. A third to half of the time, it's cheap bullshit. Theft or loss is often not a big enough problem to warrant not delivering the first time.
Calling every person that doesnt receive their pkg in person is patently ridiculous. Full-time drivers have anywhere from 130 stops to 300+ stops. Let's say 2/3 don't accept the pkg in person (it's more than 2/3); that is 86-200+ phone calls or 86-200+ stops' worth of pkgs, per driver, to be recycled back through facility.
The first time most residential pkgs are attempted delivery, the shipping company makes like 5-10¢ on that pkg. Say it goes back to facility, to be delivered tomorrow, as you said. That very low value pkg, to be recycled back into the system & taking up space, to be processed & put on a truck for delivery the next day, to be delivered for basically no profit/breakeven. Awesome 👍🏻👍🏻👍🏻👍🏻👍🏻. Let's say 2nd attempt is unsuccessful, and we can't just leave the package on the doorstep when the person isn't home because that's such an obviously stupid thing to do. Driver starts swearing, sticks another notice on the door, 5+ people handle the pkg again...you know the deal...and the 3rd day it is delivered at a loss or, if failed, is held at facility for customer pickup. The company has lost money, and on some cheap foreign-made t-shirts from Kohl's, no less.
In short: they're doing the best they can, every single day, by the numbers. 🙂 Looking at the big picture, it works pretty well! Except for Amazon, they suck, but everybody keeps giving them money so basically they can fail up forever until that changes.
Hope this sheds some light on how logistics work behind the scenes. Leave some snacks, drinks out for your delivery drivers! The real-life Santas!