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Sonos CEO apologizes for disastrous rollout of new app (www.theverge.com)

submitted 2 months ago by Carighan@lemmy.world to c/technology@lemmy.world

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I mean, he's not wrong that the app wasn't ready. Which begs the question why they didn't un-roll-it-out. >.>

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[–] fartsparkles@sh.itjust.works 0 points 2 months ago

I’m in leadership at a place where we ship software to hundreds of millions of devices every other week and sure, it sucks to maintain legacy products, but you never sunset something without one hell of a grace period and plenty of warning. And not without feature parity if you’re rewriting to escape tech debt.

There isn’t a valid excuse. They brought this upon themselves and their users knowingly and if they did it without knowing the consequences, that’s even more alarming.