this post was submitted on 23 Jul 2024
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[–] pelletbucket@lemm.ee 0 points 2 months ago (2 children)

can't they start with the motherfuckers who give fake email addresses for support?

[–] chameleon@fedia.io 0 points 2 months ago (1 children)

Eh. I've been on the receiving end of one of those inboxes and the spam is absolutely, utterly unbearable. Coming up with a better system than a publicly listed email address is on Google at this point, because there is no reasonable way to provide support when you need a spam filter tuned up to such a level that all legitimate mail also ends up in spam.

[–] pelletbucket@lemm.ee 0 points 2 months ago

then you put a feedback system inside your app that you actually respond to.

[–] Starbuck@lemmy.world 0 points 2 months ago

That would be great. Just a bit that sends an email from a different innocuous sounding Gmail every month with a generic problem like “app crashes on ” to see if there is a response. If you miss 3 in a row, you’re out