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Cloudflare took down our website after trying to force us to pay $120000 within 24h (robindev.substack.com)

submitted 4 months ago* (last edited 4 months ago) by starman@programming.dev to c/technology@lemmy.world

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Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I'm 80% confident HN tried to hide this link. It's the fastest downhill I've noticed on here, and I've been lurking and commenting for longer than 10 years.

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[–] tiramichu@lemm.ee 0 points 4 months ago* (last edited 4 months ago) (1 children)

That Cloudflare were justifiably unhappy with the situation and wanted to take action is fine.

What's not fine is how they approached that problem.

In my opinion, the right thing for Cloudflare to do would have been to have an open and honest conversation and set clear expectations and dates.

Example:

"We have recently conducted a review of your account and found your usage pattern far exceeds the expected levels for your plan. This usage is not sustainable for us, and to continue to provide you with service we must move you to plan x at a cost of y.

If no agreement is reached by [date x] your service will be suspended on [date y]."

Clear deadlines and clear expectations. Doesn't that sound a lot better than giving someone the run-around, and then childishly pulling the plug when a competitor's name is mentioned?

[–] realbadat@programming.dev 0 points 4 months ago (1 children)

Considering the perspective of the poster, the misleading title, etc - are you actually sure they didn't?

[–] QuaternionsRock@lemmy.world 0 points 4 months ago

Until Cloudflare responds to the post, it is IMO most beneficial to assume that the OP is being truthful and forthright. Doing so puts pressure on Cloudflare to either clarify or rectify the situation, whereas treating Cloudflare as though they are above suspicion accomplishes nothing.

After all, OP is very much the little guy here.