Asklemmy

43963 readers

1194 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS

344

People who work in food service or customer service: What’s the dumbest thing a customer ever insisted was “the law” or “illegal”? (discuss.tchncs.de)

submitted 1 year ago by morganth@discuss.tchncs.de to c/asklemmy@lemmy.ml

167 comments fedilink hide all child comments

Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.

you are viewing a single comment's thread
view the rest of the comments

[–] Clav64@lemmy.ml 93 points 1 year ago (1 children)

Worked in bars as a supervisor for 3 years, almost everytime I decided to cut a patron off (usually for being too drunk, or for being an arsehole) I would be met with "you can't do that, it's illegal, you HAVE to serve me"

No, I don't. Service is at my discretion, and it wouldn often be unethical for me to continue to provide you with more alcohol, endangering yours and others around you further.

[–] woodnote@lemm.ee 17 points 1 year ago (1 children)

Funny because it's really quite the opposite in most places. You're legally required not to serve intoxicated patrons. If you overserve people and they go off and kill someone, you could be liable in my state. I think that's pretty bullshit but it surprises me that folks would argue to the exact opposite. Of course, why should that surprise me?

[–] Angry_Maple@sh.itjust.works -5 points 1 year ago (2 children)

Ehhh, I think it's probably more likely that you can't discriminate on specific factors like age, religion, sex, skin colour, etc.

I just can't see "most places" having laws that force you to deal with any and all aholes in customer service. Could I have a source on that, please? I have never heard of that before.

[–] CurlyWurlies4All@prxs.site 3 points 1 year ago* (last edited 1 year ago) (1 children)

Being legally required to not serve intoxicated people is pretty much the standard across Australian states and NZ.

https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/rsa/refresher/unduly-intoxicated/refusing-service

https://www.vic.gov.au/managing-intoxicated-patrons

https://www.justice.govt.nz/justice-sector-policy/key-initiatives/sale-and-supply-of-alcohol/key-points-for-the-public/

[–] Angry_Maple@sh.itjust.works 4 points 1 year ago* (last edited 1 year ago)

I misunderstood based off of the first sentence of that comment. My mistake. I'm also pretty under the weather. I'll double check next time.

[–] Sharpiemarker@feddit.de 3 points 1 year ago

What are you asking for a source for? They didn't say that the law requires you to serve people.

They said the law requires that you NOT over-serve people.