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Cloudflare took down our website after trying to force us to pay $120000 within 24h
(robindev.substack.com)
This is a most excellent place for technology news and articles.
CF doesn't give a fuck about 80tb of traffic. These guys were in severe TOS violation that could affect all CF customers if CF IPs got blocked. Given 48 hours to bring their own IPs and switch to (expensive AF anywhere) enterprise account and finally shut down TWO WEEKS later after trying to weasel their way out of this instead of accepting they need to pay to play this stupid game.
We've been CF customers forever and enshitification is definitely affecting all of their services and mostly customer support, but in this instance I'm 100% on the side of CF.
100%?
...
This is the part that's ridiculous to me. If CloudFlare thinks they're violating TOS that's fine. If they're willing to let them continue with their business as-is as long as they pay more? That's fine. But, scheduling calls with one group and it turns out it's actually CloudFlare's sales team on the phone, that's ridiculous.
It seems that you've misunderstood what the issue is here from cloudflare's perspective. The customer was using cloudflare IP addresses, which is causing a knock-on effect for the rest of cloudflare's customers and putting cloudflare as a business themselves at risk. The alternative was for the customer to use their own IP addresses as cloudflare advised . I'm not sure what you think 'Business development' teams do but I certainly wouldn't be expecting engineering advice from them.
Right, so sales should not be involved in any way.
Again, sales should not have been involved in any way.
They are at least not identical to sales. They work with sales, but there's at least some engineering component of the job. In this case if you were told you were meeting with the business development team, you'd expect that there would be talk about an engineering solution to the problem. Not just paying cloudflare more money.