this post was submitted on 06 Jan 2024
253 points (93.5% liked)
Asklemmy
43963 readers
1270 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Sure if it fails completely it will, but it doesn’t catch everything. Here’s a related story I have:
At work we had a bunch of Lenovo X1 Carbons running windows that would have the usb-c ports die seemingly randomly on users which was a big problem since that’s also the charging port. There never seemed to be any similar root cause connecting the incidents and Lenovo’s support wasn’t any help. Our entire company is remote but luckily we had onsite support so for a while they would just come by and replace the whole motherboard each time.
Finally one day while scheduling a repair the support guy I was talking to just said, “Oh I’ve seen this before. It’s just a bad update and resetting the CMOS battery by putting a paper clip in this hidden hole fixes it.” We had the user try it out and the ports worked fine again. Apparently they had run some windows updates that failed silently and were causing the hardware issues.
From then on any time a user has had a hardware issue we can’t figure out we just have them try the reset and it has worked every time. This only happens probably 3-4 times a year but we only have less than 40 of these machines so not an insignificant amount.