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How to deal with Mom who CANNOT learn how to use a password manager, but demands I "fix it" (lemmy.world)

submitted 1 month ago by weeeeum@lemmy.world to c/asklemmy@lemmy.ml

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I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] Irelephant@lemm.ee 1 points 1 month ago

Maybe setup a mozilla account and setup firefox on her phone, i'm pretty sure it would sync.

[–] HelixDab2@lemm.ee 1 points 1 month ago* (last edited 1 month ago)

What about using OneKey so that she mostly needs to worry about remembering a PIN? It looks like you can set it up to automatically open your password manager. Might also need to synch her browsers.

As an added bonus, she would have to hold on to the key without losing it, because if she lost it, she's effectively locked out of accounts forever.

[–] HurlingDurling@lemmy.world 1 points 1 month ago

Show her it works, set boundaries, and enforce them. She cannot use you as a crutch for her inability.

If all else fails, fix it one last time, and tell her she needs to go to best buy (or whatever tech store offers tech support) for the next time and when she asks for you to fix it, just stand your ground and make her pay for someone else to deal with her shit.

[–] moonburster@lemmy.world 1 points 3 weeks ago

I had a stepbrother who killed the internet for 2 weeks to make sure that it help came only outside of our family.

Tip I can give, give her multiple options and say this is the best you can do. Even though you might know better options, letting someone pick it themselves gives them some ownership of it at least

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