this post was submitted on 20 Aug 2023
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It's kind of obvious but when troubleshooting really try to think about things logically "What works? What doesn't work?" goes a long way.
It's pretty easy to get worked up and take leaps like "This printer must be broken" for example but if you think about the processes along the way it can help. Are there any signs of life? Has this ever worked? Did it work on a different computer? Is the cable fine? And so on.
Basically taking a step back and being more methodical.
Along this same train: critical thinking.
“Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.”
https://www.criticalthinking.org/pages/defining-critical-thinking/766
Learn how to think critically and you can do damn near anything from diagnosing car problems to understanding complex economic issues. You’ll improve your communication, your understanding, and your ability to handle the world around you. It’s where open minded meets level headed.
There is a alternative for this. It’s called Rubber Ducking.
Basically if you can break it down so you can explain it to a rubber duck (preferably on your desk) then you probably can find the issue. :)
In the absence of a rubber duck a co-worker will do!