this post was submitted on 22 Oct 2023
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Mildly Infuriating

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Home to all things "Mildly Infuriating" Not infuriating, not enraging. Mildly Infuriating. All posts should reflect that.

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[–] ignotum@lemmy.world 149 points 1 year ago (1 children)

Unsubscribe from marketing, a message reminding you of an upcoming service isn't marketing? Nor is the message asking for feedback after a service?

[–] sudoroot@lemmy.zip 69 points 1 year ago (2 children)

I would say a cold text asking how many miles I have to see if they can schedule service, would be considered marketing.

[–] adespoton@lemmy.ca 41 points 1 year ago (2 children)

Yes, but obviously they don’t, and legally the definitions are blurry.

Honda at least differentiates between marketing material from their sales department and marketing material from their maintenance department (which they don’t consider marketing).

Where I am at least, their automated texts come with a link to manage the messaging you want to see from them, with options to choose exactly which types of messages (if any) you want to see.

[–] ech@lemm.ee 9 points 1 year ago

Well, good thing this is c/mildlyinfuriating and not c/legallyinfuriating.

It the 'legitimate business' catch. In this instance I'd imagine it's a time based message based off of purchase. And as you said, highly likely from different departments that keep separate DNC lists

[–] AmberPrince@kbin.social -3 points 1 year ago (1 children)

Not really. If they schedule oil changes every 6 months the mileage check is to see if they should also schedule like a transmission check so you don't have to keep coming back

[–] CmdrShepard@lemmy.one 1 points 1 year ago

Services are determined by mileage. If they don't have your mileage they're just marketing services to you same as if Jiffy Lube started spamming every customer number telling them to come in for an oil change.

[–] CluckN@lemmy.world 76 points 1 year ago

You unsubscribed from marketing it looks like the next two messages were for upcoming appointments.

[–] TWeaK@lemm.ee 40 points 1 year ago

It doesn't mean nothing, it confirms your number is real and in use, thus increasing the value when they sell it.

[–] jet@hackertalks.com 35 points 1 year ago (1 children)
[–] Vent@lemm.ee 21 points 1 year ago (1 children)

I set up automated texts a while ago and IIRC they must comply with the keywords STOP and HELP, otherwise they can get in big trouble with the carriers.

[–] Vent@lemm.ee 2 points 1 year ago (1 children)

Not sure what scenarios are exceptions to that. Like, you wouldn't want to get locked out of an account just because you said STOP to your 2fa codes.

[–] SonarTaxLaw@lemmy.world 7 points 1 year ago

Undo is also a valid control message for exactly that reason.

[–] OpenStars@kbin.social 17 points 1 year ago

Wolf asks "can I come in?"

Piglet says "no!"

Wolf now knows it's worth busting down the heavy door...yummy.

[–] SpaghettiYeti@lemmy.world 16 points 1 year ago

Marketing texts are treated differently from transactional texts.

Don't ever reply to spam sms

[–] proper@lemmy.world 12 points 1 year ago (1 children)

Nina van horn? from just shoot me?

[–] Fleshtrap@lemmy.world 8 points 1 year ago

Van Horn Honda out of Glendale, AZ.

But yes, I thought that show was great, underrated imo.

[–] fluxion@lemmy.world 4 points 1 year ago

Reply "REMOVE" to no longer receive the option to be removed from our marketing emails.

[–] Fuck_u_spez_@sh.itjust.works 1 points 1 year ago
[–] moldyringwald@lemmy.world 1 points 1 year ago

I worked in sales at a honda dealership for about six months. On slow days we had to sit there making cold calls and blasting out texts and emails and I remember the first week after training they gave me like 1600 "dormant leads" which were essentially people who were rejected from finance companies the last time they were at the dealership or people who already flipped out about getting all the calls and texts and literally even people who unsubscribed from all communications or were on the national do not call list. Hundreds of previous employees were on the dormant lists too just so the new guys had people to practice on. Car dealerships are so greasy