This is also pretty common. People tend to think like that about everything they had in their formative years.
It's nostalgia plus a realization of how entrenched tech bureocratic processes have penetrated their lives, oftentimes making them worse, not better (many of the improvements are taken for granted).
But my point is you can take this "old times were better" in most of every case when doing these surveys. About music, TV and everything.
What people really want are the benefits without some of the cons that they've very willingly accepted out of laziness and/or ignorance.
They've lost a ton of privacy and rights and ability to discourse and act by being so heavily surveilled and "panopticon'd" into superficial uniformity of opinion.
Many of the things they complain about they can still do "non tech/non online" but it requires more effort than pretending that there should be just one way so they don't have to choose.