this post was submitted on 25 Jul 2024
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The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI's impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.

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[–] Hackworth@lemmy.world 0 points 4 months ago (3 children)

I have the opposite problem. Gen A.I. has tripled my productivity, but the C-suite here is barely catching up to 2005.

[–] themurphy@lemmy.ml 0 points 4 months ago (5 children)

Same, I've automated alot of my tasks with AI. No way 77% is "hampered" by it.

[–] cikano@lemmy.world 0 points 4 months ago (1 children)

What have you actually replaced/automated with AI?

[–] Hackworth@lemmy.world 0 points 4 months ago (6 children)

Voiceover recording, noise reduction, rotoscoping, motion tracking, matte painting, transcription - and there's a clear path forward to automate rough cuts and integrate all that with digital asset management. I used to do all of those things manually/practically.

[–] aesthelete@lemmy.world 0 points 4 months ago* (last edited 4 months ago) (1 children)

imagine the downvotes coming from the same people that 20 years ago told me digital video would never match the artistry of film.

They're right IMO. Practical effects still look and age better than (IMO very obvious) digital effects. Oh and digital deaging IMO looks like crap.

But, this will always remain an opinion battle anyway, because quantifying "artistry" is in and of itself a fool's errand.

[–] Hackworth@lemmy.world 0 points 4 months ago

Digital video, not digital effects - I mean the guys I went to film school with that refused to touch digital videography.

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[–] Vanth@reddthat.com 0 points 4 months ago

77% are smart enough not to admit their job is being done by a bot.

[–] Hackworth@lemmy.world 0 points 4 months ago (1 children)

I dunno, mishandling of AI can be worse than avoiding it entirely. There's a middle manager here that runs everything her direct-report copywriter sends through ChatGPT, then sends the response back as a revision. She doesn't add any context to the prompt, say who the audience is, or use the custom GPT that I made and shared. That copywriter is definitely hampered, but it's not by AI, really, just run-of-the-mill manager PEBKAC.

[–] treadful@lemmy.zip 0 points 4 months ago (1 children)

I'm infuriated on their behalf.

[–] Hackworth@lemmy.world 0 points 4 months ago (1 children)
[–] nilloc@discuss.tchncs.de 0 points 4 months ago

E-fucking-xactly. I hate reading long winded bullshit AI stories with a passion. Drivel all of it.

[–] FaceDeer@fedia.io 0 points 4 months ago

A lot of people are keen to hear that AI is bad, though, so the clicks go through on articles like this anyway.

[–] Cryophilia@lemmy.world 0 points 4 months ago (1 children)

This may come as a shock to you, but the vast majority of the world does not work in tech.

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[–] Churbleyimyam@lemm.ee 0 points 4 months ago (1 children)

What do you do, just out of interest?

[–] Hackworth@lemmy.world 0 points 4 months ago (12 children)

Soup to nuts video production.

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[–] cheese_greater@lemmy.world 0 points 4 months ago (1 children)

Have you tripled your billing/salary? Stop being a scab lol

[–] Hackworth@lemmy.world 0 points 4 months ago* (last edited 4 months ago) (1 children)

The opposite, actually, I requested a reduction in hours and pay to work on my own AI stuff. The company's going under, anyway.

[–] cheese_greater@lemmy.world 0 points 4 months ago
[–] FartsWithAnAccent@fedia.io 0 points 4 months ago (4 children)

They tried implementing AI in a few our our systems and the results were always fucking useless. Maybe what we call "AI" can be helpful in some ways but I'd bet the vast majority of it is bullshit.

[–] Hackworth@lemmy.world 0 points 4 months ago* (last edited 4 months ago) (1 children)

What were they trying to accomplish?

[–] FartsWithAnAccent@fedia.io 0 points 4 months ago (4 children)

Looking like they were doing something with AI, no joke.

One example was "Freddy", an AI for a ticketing system called Freshdesk: It would try to suggest other tickets it thought were related or helpful but they were, not one fucking time, related or helpful.

[–] Hackworth@lemmy.world 0 points 4 months ago (1 children)

Ahh, those things - I've seen half a dozen platforms implement some version of that, and they're always garbage. It's such a weird choice, too, since we already have semi-useful recommendation systems that run on traditional algorithms.

[–] FartsWithAnAccent@fedia.io 0 points 4 months ago

It's all about being able to say, "Look, we have AI!"

[–] MentallyExhausted@reddthat.com 0 points 4 months ago (1 children)

That’s pretty funny since manually searching some keywords can usually provide helpful data. Should be pretty straight-forward to automate even without LLM.

[–] FartsWithAnAccent@fedia.io 0 points 4 months ago

Yep, we already wrote out all the documentation for everything too so it's doubly useless lol. It sucked at pulling relevant KB articles too even though there are fields for everything. A written script for it would have been trivial to make if they wanted to make something helpful, but they really just wanted to get on that AI hype train regardless of usefulness.

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[–] DragonTypeWyvern@midwest.social 0 points 4 months ago (1 children)

The one thing "AI" has improved in my life has been a banking app search function being slightly better.

Oh, and a porn game did okay with it as an art generator, but the creator was still strangely lazy about it. You're telling me you can make infinite free pictures of big tittied goth girls and you only included a few?

[–] MindTraveller@lemmy.ca 0 points 4 months ago (2 children)

Generating multiple pictures of the same character is actually pretty hard. For example, let's say you're making a visual novel with a bunch of anime girls. You spin up your generative AI, and it gives you a great picture of a girl with a good design in a neutral pose. We'll call her Alice. Well, now you need a happy Alice, a sad Alice, a horny Alice, an Alice with her face covered with cum, a nude Alice, and a hyper breast expansion Alice. Getting the AI to recreate Alice, who does not exist in the training data, is going to be very difficult even once.

And all of this is multiplied ten times over if you want granular changes to a character. Let's say you're making a fat fetish game and Alice is supposed to gain weight as the player feeds her. Now you need everything I described, at 10 different weights. You're going to need to be extremely specific with the AI and it's probably going to produce dozens of incorrect pictures for every time it gets it right. Getting it right might just plain be impossible if the AI doesn't understand the assignment well enough.

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[–] rimu@piefed.social 0 points 4 months ago

This is an upwork press release. Typical forbes.

[–] MonkderVierte@lemmy.ml 0 points 4 months ago (1 children)

The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

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[–] Nobody@lemmy.world 0 points 4 months ago (2 children)

You mean the multi-billion dollar, souped-up autocorrect might not actually be able to replace the human workforce? I am shocked, shocked I say!

Do you think Sam Altman might have… gasp lied to his investors about its capabilities?

[–] Hackworth@lemmy.world 0 points 4 months ago (2 children)

The article doesn't mention OpenAI, GPT, or Altman.

[–] Nobody@lemmy.world 0 points 4 months ago (1 children)

Yeah, OpenAI, ChatGPT, and Sam Altman have no relevance to ~~AI~~ LLMs. No idea what I was thinking.

[–] Hackworth@lemmy.world 0 points 4 months ago (1 children)

I prefer Claude, usually, but the article also does not mention LLMs. I use generative audio, image generation, and video generation at work as often if not more than text generators.

[–] Nobody@lemmy.world 0 points 4 months ago* (last edited 4 months ago)

Good point, but LLMs are both ubiquitous and the public face of “AI.” I think it’s fair to assign them a decent share of the blame for overpromising and underdelivering.

[–] FaceDeer@fedia.io 0 points 4 months ago (2 children)

Aha, so this must all be Elon's fault! And Microsoft!

There are lots of whipping boys these days that one can leap to criticize and get free upvotes.

[–] Hackworth@lemmy.world 0 points 4 months ago

I traded in my upvotes when I deleted my reddit account, and all I got was this stupid chip on my shoulder.

[–] aesthelete@lemmy.world 0 points 4 months ago (1 children)

get free upvotes.

Versus those paid ones.

[–] FaceDeer@fedia.io 0 points 4 months ago

If someone wants to pay me to upvote them I'm open to negotiation.

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[–] TrickDacy@lemmy.world 0 points 4 months ago (11 children)

AI is stupidly used a lot but this seems odd. For me GitHub copilot has sped up writing code. Hard to say how much but it definitely saves me seconds several times per day. It certainly hasn't made my workload more...

[–] ripcord@lemmy.world 0 points 4 months ago* (last edited 4 months ago) (2 children)

I'll say that so far I've been pretty unimpressed by Codeium.

At the very most it has given me a few minutes total of value in the last 4 months.

Ive gotten some benefit from various generic chat LLMs like ChatGPT but most of that has been somewhat improved versions of the kind of info I was getting from Stackexchange threads and the like.

There's been some mild value in some cases but so far nothing earth shattering or worth a bunch of money.

[–] TrickDacy@lemmy.world 0 points 4 months ago (3 children)

I have never heard of Codeium but it says it's free, which may explain why it sucks. Copilot is excellent. Completely life changing, no. That's not the goal. The goal is to reduce the manual writing of predictable and boring lines of code and it succeeds at that.

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[–] jj4211@lemmy.world 0 points 4 months ago

I presume it depends on the area you would be working with and what technologies you are working with. I assume it does better for some popular things that tend to be very verbose and tedious.

My experience including with a copilot trial has been like yours, a bit underwhelming. But I assume others must be getting benefit.

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[–] FiniteBanjo@lemmy.today 0 points 4 months ago

But But But

It's made my job so much simpler! Obviously it can't do your whole job and you should never expect it to, but for simple tasks like generating a simple script or setting up an array it BLAH BLAH BLAH, get fucked AI Techbros lmao

[–] Phoenix3875@lemmy.world 0 points 4 months ago (1 children)

The link to the study is just a "Paid Search Ad" page. Ouch for the professionalism of Forbes.

[–] catloaf@lemm.ee 0 points 4 months ago

That was gone years ago. They've been a blog hosting site for quite a while.

[–] lvxferre@mander.xyz 0 points 4 months ago (5 children)

Large "language" models decreased my workload for translation. There's a catch though: I choose when to use it, instead of being required to use it even when it doesn't make sense and/or where I know that the output will be shitty.

And, if my guess is correct, those 77% are caused by overexcited decision takers in corporations trying to shove AI down every single step of the production.

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[–] PanArab@lemm.ee 0 points 4 months ago* (last edited 4 months ago) (2 children)

The trick is to be the one scamming your management with AI.

“The model is still training…”

“We will solve this with Machine Learning”

“The performance is great on my machine but we still need to optimize it for mobile devices”

Ever since my fortune 200 employer did a push for AI, I haven’t worked a day in a week.

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[–] cheddar@programming.dev 0 points 4 months ago (5 children)

Me: no way, AI is very helpful, and if it doesn't then don't use it

created challenges in achieving the expected productivity gains

achieving the expected productivity gains

Me: oh, that explains the issue.

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