this post was submitted on 13 Jun 2024
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[–] db2@lemmy.world 0 points 5 months ago (6 children)

Poor Wells Fargo. Maybe they should sign a bunch of customers up to loans they didn't ask for about it to feel better.

[–] walter_wiggles@lemmy.nz 0 points 5 months ago (4 children)

After that fiasco I can't believe anyone still uses Wells Fargo.

[–] Lost_My_Mind@lemmy.world 0 points 5 months ago (2 children)

I've never used Wells Fargo, but I never heard about this fiasco you guys are talking about.

[–] eRac@lemmings.world 0 points 5 months ago (1 children)

Banks like to think that branch employees (bank tellers) are sales people. Most of them give 'goals' to each employee requiring them to open a certain number of new accounts, land a certain number of loans, etc each week/month. It isn't ethical since the only people you can really sell on those services are the ones who should least get them. Anyone who actually wants/needs the services will come to you.

Wells Fargo differed from the rest of the industry by setting completely impossible goals, not just unethical ones. This led to them developing a culture where signing people up for services they didn't agree to became commonplace.

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[–] afraid_of_zombies@lemmy.world 0 points 5 months ago

You don't have a choice where your loan ends up plus there are all the corporate contracts that aren't going to change. They were stealing money from the elderly not businesses.

I have a company I deal with at work where the owner of that one cussed out and hung up the phone on the CEO of where I work. We still do business with them because it's way too much money to walk away from.

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[–] AmidFuror@fedia.io 0 points 5 months ago

Turns out the employees didn't actually do that. It was the mouse jigglers and clickers conspiring together.

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[–] Eheran@lemmy.world 0 points 5 months ago (27 children)

So you did not notice that they didn't actual do anything...? But were happy that their mouse was moving around...?

This is what I fail to get. You give people things to work on. Why do you want to spy on them instead of just looking at the results? Even if someone spends half the time watching YouTube, if all the work is done... who cares?

[–] dogslayeggs@lemmy.world 0 points 5 months ago (2 children)

I know people who use the mouse jiggler. They get all their work done and are good employees.

I'm a manager at a large company and have employees who work mostly from home. I don't bother checking if their picture has a green or yellow mark next to their name. If they respond to my emails quickly and get their overall work done, I'm happy.

[–] Lost_My_Mind@lemmy.world 0 points 5 months ago

Ah, a lower end manager I see. The higher ups wouldn't be smart enough to get that.

[–] partial_accumen@lemmy.world 0 points 5 months ago (2 children)

Their productivity is naturally increased because they aren't force to re-authenticate on their laptops because they were inactive for 5 minute while reading a report or going to the bathroom. Or worse, if they have multiple laptops because of security or compliance reasons, and one will inevitably be inactive forcing yet another sign in.

[–] 0110010001100010@lemmy.world 0 points 5 months ago* (last edited 5 months ago) (4 children)

This is the real reason I have one of those damn mouse jigglers. The timeouts on our laptop are CRAZY short, like 5 minutes tops. Just stepping away for some coffee or to take a shit then I have to re-authenticate. Heaven forbid I make myself a toasted bagel or something!

It's even worse as I work 95% inside multiple virtual machines in the cloud that also timeout (and in some cases shut down) so there are multiple layers of password +2fa just to get back to whatever I was doing.

So yeah, $10 USB device from Amazon allows me to not spend a hour a day just having to re-auth.

[–] SlopppyEngineer@lemmy.world 0 points 5 months ago (5 children)

I added 10% to my estimate for login and authentication issues. The manager was not amused.

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[–] Lost_My_Mind@lemmy.world 0 points 5 months ago

BAGELS ARE FORBIDDEN, WORK SLAVE!!! /s

[–] Peffse@lemmy.world 0 points 5 months ago (17 children)

Yup, I hate that Microsoft chat programs no longer give you the option of showing available whenever signed in. Has to force it's own system of timeouts and away. So people will start emailing me thinking I'm away when I'm just waiting for a ping. Ended up installing Caffeine and having it press Shift so that the system will recognize that I'm actually alive and available.

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[–] givesomefucks@lemmy.world 0 points 5 months ago

They don't have a real job....

According to the disclosures, the terminated employees worked in Wells Fargo's wealth- and investment-management unit.

Time and time again, these funds don't really beat the average of an index fund.

But the Uber wealthy dont like being lumped together with regular people. So they pay commissions to get the same performance, resulting in less profits than an ind x when it's all said and done.

But the company points to the small parts that do over perform, and downplays the bad parts.

Turn 1 million into 5 million, and it's easy to forget there was another 10 million that's worth 6 million now.

Sure you up a million, but you're focused on that 5x gain and not the 4 million loss. So before commissions it's a draw.

In real life there's interest, inflation, and lots of other stuff that muddies the waters.

It's like their version of horse racing, they bet on a bunch and hope one hits it big and pays off the losses on the others. It's the same as gambling and just as addictive.

So if these employees were answering their phone when a big client calls and letting stuff sit, their performance was probably fine.

Because it's not a real job.

[–] TOModera@lemmy.world 0 points 5 months ago

But then you can't fire them and not have to call it a re org.

[–] BearOfaTime@lemm.ee 0 points 5 months ago

One thing to keep in mind: with "knowledge work", the work is never done - there's always more to do.

So for middle management it's really hard to measure productivity, so we get this nonsense.

This is also why Agile project management is so popular - it provides a daily metric of what's going on, what people are doing. It forces a granularity of communication (which for those of us with lots to do, gets pretty fucking annoying).

[–] A_Random_Idiot@lemmy.world 0 points 5 months ago (3 children)

"because they might finish their work in 2 hours, which means they're stealing 6 hours of pay from us!" - Idiots who spent dollars obsessing over pennies.

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[–] qooqie@lemmy.world 0 points 5 months ago (5 children)

The lesson is to work really, really slow

[–] Eheran@lemmy.world 0 points 5 months ago* (last edited 5 months ago) (3 children)

This is actually exactly the lesson. If the issue in this case was the mouse jiggler, then just working slow would be perfectly fine?! Are they all stupid?

[–] bolexforsoup@lemmy.blahaj.zone 0 points 5 months ago (7 children)

The problem is that companies have unrealistic expectation of how you spend your day. Everybody knows that most “white collar” jobs don’t actually have you working 8hrs every day with the only time you stop working being bathroom breaks and lunch. People take all kinds of informal breaks and get distracted throughout the day. So there is this weird thing where everybody knows that, but companies have to pretend like they don’t, which leads to asinine decisions like keyboard and mouse trackers to determine if people are actually working. Which then leads to people looking for solutions that earn them their little informal breaks back, which everybody takes and are perfectly fine. But again, we sort of pretend water cooler time doesn’t occur.

It’s some sort of perverse arms race built around a shared lie we all pretend we don’t know about.

[–] DigDoug@lemmy.world 0 points 5 months ago (1 children)

It’s some sort of perverse arms race built around a shared lie we all pretend we don’t know about.

There's a lot of that when it comes to work in general. It's like it's taboo to point out that the only reason people show up to their jobs is because they get paid for it.

[–] hydrospanner@lemmy.world 0 points 5 months ago (7 children)

Right?

"Nobody wants to work anymore!"

Like no shit man.

News Flash: nobody has wanted to work ever. They work because the compensation lets them live the lives they want outside of work. If nobody wants to work for you, it's because you either aren't willing to compensate them enough to do that, or your job makes them so miserable that it's not worth it for them to trade away that much happiness for the compensation.

Or both. In lots of cases it's both.

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[–] PerogiBoi@lemmy.ca 0 points 5 months ago (2 children)

If you work in an office job you will find that it’s all a scam. You must work very slow. Otherwise, you get rewarded with MORE WORK.

[–] 800XL@lemmy.world 0 points 5 months ago (1 children)

The beauty of it all is that you can be the most productive person at the company and save the company wads of cash, but show up 15 min late for work a few times and you're fired.

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I dont think wanting to use your free time effectively is stupid.

[–] uhN0id@programming.dev 0 points 5 months ago

Finally. My low sensitivity for gaming is about to pay off.

"Did you see that email?"

"My cursor is on its way to check"

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[–] walter_wiggles@lemmy.nz 0 points 5 months ago (2 children)

Because it's not about getting work done, it's about having power over your employees.

[–] devfuuu@lemmy.world 0 points 5 months ago

Slaves is what they want and we fail to provide it to them.

[–] Lost_My_Mind@lemmy.world 0 points 5 months ago

Found the answer.

[–] Hello_there@fedia.io 0 points 5 months ago

That means you have to do actual management. Talk to people. Keep on top of workloads. Rebalance things. Build relationships. They don't have time for that - they have their own tasks to do. So they rely on the green checkmark to mean that lil Davey is being a good busy bee.
I don't know why things got to be this way.

[–] simplejack@lemmy.world 0 points 5 months ago

Exactly. I kind of don’t give a shit about how my employees manage their time. If they get the thing done when we both agreed it should reasonably be done by, and they’re reasonably available to support their coworkers during business hours, then they can play video games for half the day for all I care.

You measure the results, not the clicks.

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[–] Snowclone@lemmy.world 0 points 5 months ago

More than 12!!!! 14? Come on. It's precious few people in a company that big.

[–] Nougat@fedia.io 0 points 5 months ago (1 children)
[–] PipedLinkBot@feddit.rocks 0 points 5 months ago

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[–] Vanth@reddthat.com 0 points 5 months ago* (last edited 5 months ago) (5 children)

Huh, I wondered how they detected it but it reads like most were via software.

I had a test computer that needed to stay awake for 6 hours but IT wouldn't allow me to turn off screensaver/lock after 10 mins of inactivity. So we agreed to putting it in a room locked by badge access and using something to trigger the mouse. I got an analog clock with a second hand, taped a piece of paper to the second hand, laid it on its back, and put the optical mouse on top of it so the mouse would see the flag every 60s and stay on.

I wonder if Wells Fargo uses keystroke and mouse movement monitoring to detect that sort of thing. I expect it would be easy to design.

Also, lol at the whole thing.

[–] Legonatic@lemmy.world 0 points 5 months ago (1 children)

I am an AV tech and we use a mouse jiggler script to prevent computers from going into an inactive state for presentations during events at my company. The script doesn't need to be installed, you just open the file by double clicking.

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[–] charles@lemmy.world 0 points 5 months ago (1 children)

My guess is these were underperforming problem employees that they wanted to drop. This provided an easy out to skip a PIP and severance. A company the size of wells fargo there are going to be way more people than 14 using a jiggler. If it were a blanket 1-strike, it would be a lot more folks gone.

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[–] simplejack@lemmy.world 0 points 5 months ago (2 children)

What’s the best Jiggle Billy to use at work?

[–] blackwateropeth@lemmy.world 0 points 5 months ago (1 children)
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[–] PipedLinkBot@feddit.rocks 0 points 5 months ago

Here is an alternative Piped link(s):

Jiggle Billy

Piped is a privacy-respecting open-source alternative frontend to YouTube.

I'm open-source; check me out at GitHub.

[–] cyberpunk007@lemmy.ca 0 points 5 months ago (1 children)
[–] MeekerThanBeaker@lemmy.world 0 points 5 months ago (4 children)

Installed applications can tell IT what software is installed on individual computers. IT usually doesn't care unless something could harm the computer or network... or until some higher up with nothing better to do tells them to do a search for someone like this.

I'm in IT and even I use a mouse jiggle app just so Teams doesn't show I'm away constantly. Even when I am working on another program, Teams can show the away status which annoys me.

Not everybody who uses it does it to goof off. Micro-managing is so stupid. There are other ways of knowing your employee is doing work.

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[–] makeshiftreaper@lemmy.world 0 points 5 months ago (2 children)

A Wells Fargo spokesperson told Bloomberg that the company "holds employees to the highest standards and does not tolerate unethical behavior."

I mean the jokes write themselves

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[–] chemicalwonka@discuss.tchncs.de 0 points 5 months ago (2 children)

There is a device on Aliexpress that mimics the mouse usage

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[–] jubilationtcornpone@sh.itjust.works 0 points 5 months ago (4 children)

Friendly reminder that Wells Fargo is a criminal enterprise masquerading as a bank.

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[–] NigelFrobisher@aussie.zone 0 points 5 months ago (1 children)

Management: we need to find ways to automate work using AI

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