this post was submitted on 12 Nov 2023
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Mildly Infuriating
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I actually support phasing tips out for service fees, less dodgy and less influenced by cognitive biases from customers toward certain genders or ethnicities of staff.
There's no need for a service fee, just increase the prices of everything by 18% or whatever. It's more honest that way instead of listing one price and then springing a hidden fee on people at checkout. Part of why this particular example is so dodgy is they seem to be fishing for a service fee and a tip, which just seems like double dipping on hidden fees.
You could go hog wild and include tax in the prices too. Then the price of an item could be the price of an item instead of the start of a maths quiz.
Wild to me that theres a whole country out there that has so much influence over my life (an entire ocean away) and they don't know how much their meal will be before the cheque comes. Incredible.
But we need every price to end in .99! /S
It’s important to require disclosure of the service fee. In my experience usually listed at the bottom of the menu. I know at least in some instances there are crowdsourced master lists of restaurants with hidden fees, and enforcement of disclosure requirements seems to have stepped up.
Roll it into the prices then. Any mandatory fee is a cost of doing business, don't make it look like your food costs less than it really does. Only taxes should be separate.
It's a USA thing. Other places often have rules that say the price advertised (on menu, website, in store) is the price the customer pays, all fees and taxes included.
Yeah in Australia restaurants are allowed to have a service fee only if it's applied on select days (e.g. weekends and public holidays, but not every single day of the week) and they clearly display the conditions of the service fee "at least as prominently as the most prominent price on the menu". Otherwise, they have to roll in any fees into the main advertised price.
Yeah, but phasing out should probably be some form of cross tapering, not a decently sized service charge and the same size "suggested tip" on top.