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This part?
That explicitly states over and over the issue is "face to face" and not phone calls?
If you're still confused you might want to ask someone else, maybe I'm not explaining this well but I have zero idea how to make it any simpler.
Simpler is not the solution. I can't help your confusion or with being hung up on phones versus face to face versus many other types of communication. Sharing my experiences over differences I've witnessed and navigated is just that, sharing.