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77% Of Employees Report AI Has Increased Workloads And Hampered Productivity, Study Finds (www.forbes.com)

submitted 4 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

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The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI's impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.

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[–] FartsWithAnAccent@fedia.io 0 points 4 months ago (3 children)

Looking like they were doing something with AI, no joke.

One example was "Freddy", an AI for a ticketing system called Freshdesk: It would try to suggest other tickets it thought were related or helpful but they were, not one fucking time, related or helpful.

[–] dgriffith@aussie.zone 0 points 4 months ago* (last edited 4 months ago) (1 children)

As an Australian I find the name Freddy quite apt then.

There is an old saying in Aus that runs along the lines of, "even Blind Freddy could see that....", indicating that the solution is so obvious that even a blind person could see it.

Having your Freddy be Blind Freddy makes its useless answers completely expected. Maybe that was the devs internal name for it and it escaped to marketing haha.

[–] FartsWithAnAccent@fedia.io 0 points 4 months ago

I actually ended up becoming blind to Freddy because of how profoundly useless it was: Permanently blocked the webpage elements that showed it from my browser lol. I think Fresh since gave up.

Don't get me wrong, the rest of the service is actually pretty great and I'd recommend Fresh to anyone in search of a decent ticketing system. Freddy sucks though.

[–] MentallyExhausted@reddthat.com 0 points 4 months ago (1 children)

That’s pretty funny since manually searching some keywords can usually provide helpful data. Should be pretty straight-forward to automate even without LLM.

[–] FartsWithAnAccent@fedia.io 0 points 4 months ago

Yep, we already wrote out all the documentation for everything too so it's doubly useless lol. It sucked at pulling relevant KB articles too even though there are fields for everything. A written script for it would have been trivial to make if they wanted to make something helpful, but they really just wanted to get on that AI hype train regardless of usefulness.

[–] Hackworth@lemmy.world 0 points 4 months ago (1 children)

Ahh, those things - I've seen half a dozen platforms implement some version of that, and they're always garbage. It's such a weird choice, too, since we already have semi-useful recommendation systems that run on traditional algorithms.

[–] FartsWithAnAccent@fedia.io 0 points 4 months ago

It's all about being able to say, "Look, we have AI!"