this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] rodneylives@lemmy.world 0 points 4 months ago (1 children)

They also hate the idea of phone trees. Companies don't care unless we make them not care.

[–] bleistift2@sopuli.xyz 0 points 4 months ago (1 children)

The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.

[–] rodneylives@lemmy.world 0 points 4 months ago

Even 20 minutes seems like too long, but that would still be wonderful.