this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] polle@feddit.org 0 points 4 months ago (1 children)

The telephone services i had to use in my Lifetime were so insanely bad, thats one of the few things llm could do better than an underpaid person who has no will to live anymore and got yelled at for hours. This shit needs to end.

[–] Alpha71@lemmy.world 0 points 4 months ago (1 children)

No. What actually needs to happen is for companies to give GOOD FUCKING CUSTOMER SERVICE!!! Try getting ahold of a real person at Amazon for example. I ended up cold calling the delivery company that handles local deliveries to get a phone number to talk to an actual person.

The next time i called they had turned that number into a robo call center...

[–] Pringles@lemm.ee 0 points 4 months ago

I never had issues with Amazon support. To be fair, the last time I needed support was over 4 years ago, but still. I got to chat with some real person relatively quickly who managed to address the issue swiftly.