this post was submitted on 10 Jul 2024
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When I call somewhere and get a live person I ask for them to give me the machine because a machine is easier to deal with.
They may hallucinate but they're less likely to lie for now. I can't count the number of times I saw or heard some bullshit being told to customers to appease rather than help. And it irks me to no end every time I get a rep like that.
I don't blame the workers. I blame the corporate bullshit that actively encourages it by dangling bonuses and taking away if a customer doesn't feel that their issue was resolved. Call centers suck ass for both customers and employees.
How harrowing it is to hear someone a few cubicles away scream at one poor review by the end of the month that lost them a bonus for some bullshit that was out of their control after enduring so much abuse.