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United Airlines passengers to see targeted ads on seat-back screens (www.cbsnews.com)

submitted 5 months ago by Wilshire@lemmy.world to c/technology@lemmy.world

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[–] MushuChupacabra@lemmy.world 0 points 5 months ago (2 children)

https://en.m.wikipedia.org/wiki/2017_United_Express_passenger_removal

[–] CaptDust@sh.itjust.works 0 points 5 months ago (2 children)

"The incident is widely characterized by critics as an example of mishandled customer service."

Made me laugh, that's putting it lightly..

[–] MushuChupacabra@lemmy.world 0 points 5 months ago

They mishandled the shit out of him.

[–] tomkatt@lemmy.world 0 points 5 months ago

“The incident is widely characterized by critics as an example of ~~mishandled~~ manhandled customer service.”

Just a typo.

[–] restingboredface@sh.itjust.works 0 points 5 months ago (2 children)

Holy shit what a ride that was.

It's clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

[–] HakFoo@lemmy.sdf.org 0 points 5 months ago

Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

I'd expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn't pay enough to retain people after they got fed up with the free-standby-flight privileges.

[–] pdxfed@lemmy.world 0 points 5 months ago

United is Four Seasons compared to American.