this post was submitted on 09 May 2024
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My only experience was on a shared machine (the $5,000 prebuilt offering) where one of the less tech literate people messed with nvidia drivers for data science. Worse, I was remote and it had some software from IT running.
Basically some combination of those things meant we ended up running it in recovery mode and all shared the same user. I think I downplay how shit that job was in my head.
The support from the company was ASS and I'm doubtful there was a human responding for the first few messages. I gave them very detailed logs of the issue, with links to their own documentation, and their response suggested they didn't read past the first sentence. Really can't imagine why I wouldn't just stick to debian when the company support is worthless even after giving them 5k.
What year was this? Very rarely, I have heard bad experiences like this, but they were from a long time ago. From everything I’ve heard since (I’ve never had to contact their support, myself), their support - and their hardware - has massively improved.
Edit: I also have heard (unconfirmed) that they have a separate B2B unit now that has a separate support unit, too.
About a year and a half ago. I am the anxious bug filling type as well, I make my questions very clear and provide all the info I anticipate they may need. That does not help when the info is not read. I had to copy and paste quite a bit from previous emails. This is while I was at a pretty significant institution as well.
Really? That recently? I’m really quite surprised. Especially at the low quality of customer support you received.
Of course, this should never have happened. A live install medium should never make alterations to an internal drive. I really just don’t know how that could’ve happened. Or why it happened. It must obviously have been a bug of some sort. My mind is boggled.
I'm not the one who mentioned the instal medium but yeah I was pretty surprised as well. I'm sure I could've sorted things if I was on premise and could have IT reinstall their software.